AU Expat Home Loans Pty Ltd, and its affiliate Aussie Expat Home Loans Pte Ltd. are committed to the highest standards of privacy and data protection compliance. We abide by all Australian data protection laws as they apply to us (the Privacy Act of 1988 (Privacy Act) the Privacy Regulation 2013 and the Privacy Amendment (Notifiable Data Breaches) Act 2017) and by the Personal Data Protection Act 2012 of Singapore (PDPA) and the regulations enacted under it, as relevant.
Like most companies with an online presence, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect non-personally identifying information to better understand how our visitors use our site and to help us troubleshoot problems, analyse our resources and improve our services and/or products. There is nothing in that kind of information that could enable anyone to identify who you are.
AU Expat Home Loans Pty Ltd and its affiliates and representatives will only seek to collect necessary information from you. You may refuse to supply personal information; however, this may prevent you from engaging in certain site-related activities and we may not be able to provide our services and/or products or assistance to you or on your behalf.
AU Expat Home Loans Pty Ltd and its affiliates and representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may need to provide your personal information to certain parties, including but not limited to:
You can gain access to your personal or company information, advise alterations, or request deletion of that information by contacting our office.
However, we reserve the right not to provide you with your personal data or other related information if providing it could reasonably be expected to:
If you wish to access the personal information we hold about you, you should contact us at:
Data Protection Officer:
13 Edinburgh Road Alexandra Hills QLD 4161
Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle and secure your personal information.
From time to time, AU Expat Home Loans Pty Ltd may contact you with information about products from either ourselves or our industry affiliates that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us directly using the office details above.
AU Expat Home Loans Pty Ltd takes reasonable steps to ensure the security of your personal or company information from unauthorised access, theft or modification. However, we also rely on you to advise us of any changes to your personal information, so do please update us when your details change.
In the extremely unlikely event that AU Expat Home Loans Pty Ltd suspects that there has been a data breach that may cause you serious harm, we will take all reasonable steps to assess if your data has been accessed or lost, and if this information being accessed or lost may cause you serious harm. This assessment will always be completed expeditiously and within 30 days.
If AU Expat Home Loans Pty Ltd finds that there has been a data breach that has the potential to cause you serious harm, this will be reported to the Office of the Information Commissioner and/or the Data Protection Commission of Singapore as relevant and reported to you directly.
We will cease to retain its documents containing personal data, or remove the means by which the personal data can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal data was collected is no longer being served by retention of the personal data, or retention is no longer necessary for legal or business purposes.
You acknowledge and agree that your data may be passed between Singapore and Australia as a necessary part of providing the services to you. We will take all reasonable steps to ensure that the data is transferred securely and that all organisation in each jurisdiction collect, disclose and protect your data in accordance with this policy and the relevant laws.
Should you be unsatisfied in the manner in which AU Expat Home Loans Pty Ltd has handled your personal information please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Office of the Australian Information Commissioner at:
1300 363 992
GPO Box 5218
SYDNEY NSW 2001.
You can learn more about the Privacy Act and your rights at www.privacy.gov.au